Description: Service Automation in the Public Sector : Concepts, Empirical Examples and Challenges, Paperback by Juell-skielse, Gustaf (EDT); Lindgren, Ida (EDT); Åkesson, Maria (EDT), ISBN 303092646X, ISBN-13 9783030926465, Like New Used, Free shipping in the US This edited volume highlights the latest advances in and findings from research on service automation in public sector organizations. The contributing authors use a mix of social and technological approaches to increase readers’ understanding of public service automation. The respective chapters discuss the automation of services in public organizations from a conceptual standpoint, present empirical examples of automation applications in public organizations, and consider the implementation-related challenges that can arise. Th’s overall goal is to aid and inspire researchers and practitioners to expand their knowledge of service automation in public organizations, while also providing a foundation for policy development and future research. Following a brief introductory chapter, th addresses major gaps in our current understanding of service automation in public organizations, and provides suggestions for future research. Moreover, it argues that there is a continued need to observe and learn from empirical examples, and a need for more critical studies on the social and societal consequences of increased service automation in public organizations.
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Book Title: Service Automation in the Public Sector : concepts, Empirical Examples and Challenges
Number of Pages: X, 230 Pages
Language: English
Publisher: Springer International Publishing A&G
Publication Year: 2023
Topic: Administrative Law & Regulatory Practice, Intelligence (Ai) & Semantics, Information Management, General
Illustrator: Yes
Genre: Law, Political Science, Computers, Business & Economics
Item Weight: 13.2 Oz
Item Length: 9.3 in
Author: Ida Lindgren
Item Width: 6.1 in
Book Series: Progress in Is Ser.
Format: Trade Paperback
